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How to ensure a context-specific response to events that may erode trust: World Health Organization vaccine safety supporting document / World Health Organization. Regional Office for Europe

Tác giả : World Health Organization. Regional Office for Europe

Nhà xuất bản : World Health Organization. Regional Office for Europe

Năm xuất bản : 2017

Tùng thư : Vaccine safety communication library

Chủ đề : 1. Algorithms. 2. Communication. 3. Drug-Related Side Effects and Adverse Reactions. 4. Immunization Programs. 5. Public Opinion. 6. Technical documents.

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Tóm tắt :

4 p. Vaccine-safety-related events, and how we respond to them, can affect public trust in vaccines and health authorities. These events may or may not be linked to vaccines and include: adverse events following immunization (AEFIs), vaccination programme changes, or events that lead to increased negative public debate on the topic of immunization. The guidance in this library was developed based on lessons learned in countries, as well as scientific evidence and research in the fields of psychology, social and behavioural science, and communication. It is intended to help stakeholders prepare for and avert possible crises, as well as to minimize the negative impacts of any event that has the potential to erode trust. This document proposes an algorithm for analysing vaccine safety events and other events that have the potential to erode confidence in vaccines and health authorities. Analysing events is necessary to determine the appropriate communication response. The document describes three overall kinds of events and a process to help you determine whether these events may have low, medium or high impact on trust in vaccination and health authorities. The communication response should be planned according to this. The algorithm will allow you to ensure context-specific responses that may prevent a situation from escalating. Use the algorithm as a routine procedure whenever an event occurs.

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https://iris.who.int/handle/10665/345965