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Performance scorecards : : Measuring the right things in the real world / Richard Y. Chang, Mark W. Morgan

Tác giả : Richard Y. Chang, Mark W. Morgan

Nhà xuất bản : Jossey-Bass Publishers

Năm xuất bản : 2000

Nơi xuất bản : San Francisco

Mô tả vật lý : xxviii, 165 p. : ill. ; 24 cm

ISBN : 0787952729

Số phân loại : 658.50028

Chủ đề : 1. Organizational effectiveness -- Measurement. 2. Performance technology. 3. Quản trị sản xuất. 4. Tổ chức hiệu quả.

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Tóm tắt :

Base your business decisions on up-to-the-minute "snapshots" of your company's performance. Because they can be customized to track indicators specific to your organization's success, Performance Scorecards are a busy manager's best resource for quickly aligning strategy and promoting behaviors that lead to desired results. Use them to gauge sales, employee satisfaction, quality-whatever factors most influence your company's progress. You'll be able to make better, more informed decisions, guide and manage shifts in business direction, and keep every employee focused on important business goals. Through their fictional account of manager Vince Sharp's use of the scorecards, Chang and Morgan show readers exactly how the process works.

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