
Performance scorecards : : Measuring the right things in the real world / Richard Y. Chang, Mark W. Morgan
Tác giả : Richard Y. Chang, Mark W. Morgan
Nhà xuất bản : Jossey-Bass Publishers
Năm xuất bản : 2000
Nơi xuất bản : San Francisco
Mô tả vật lý : xxviii, 165 p. : ill. ; 24 cm
ISBN : 0787952729
Số phân loại : 658.50028
Chủ đề : 1. Organizational effectiveness -- Measurement. 2. Performance technology. 3. Quản trị sản xuất. 4. Tổ chức hiệu quả.
Thông tin chi tiết
Tóm tắt : | Base your business decisions on up-to-the-minute "snapshots" of your company's performance. Because they can be customized to track indicators specific to your organization's success, Performance Scorecards are a busy manager's best resource for quickly aligning strategy and promoting behaviors that lead to desired results. Use them to gauge sales, employee satisfaction, quality-whatever factors most influence your company's progress. You'll be able to make better, more informed decisions, guide and manage shifts in business direction, and keep every employee focused on important business goals. Through their fictional account of manager Vince Sharp's use of the scorecards, Chang and Morgan show readers exactly how the process works. |
Thông tin dữ liệu nguồn
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https://lrcopac.ctu.edu.vn/pages/opac/wpid-detailbib-id-157038.html |