loading

Quantitative Models for Performance Evaluation and Benchmarking / Zhu, Joe

Tác giả : Zhu, Joe

Nhà xuất bản : Springer

Năm xuất bản : 2009

Mô tả vật lý : 336 tr.

Chủ đề : 1. Business and Economics. 2. Book.

Thông tin chi tiết

Tóm tắt :

Managers are often under great pressure to improve the performance of their organizations. To improve performance, one needs to constantly evaluate operations or processes related to producing products, providing services, and marketing and selling products. Performance evaluation and benchmarking are a widely used method to identify and adopt best practices as a means to improve performance and increase productivity, and are particularly valuable when no objective or engineered standard is available to define efficient and effective performance. For this reason, benchmarking is often used in managing service operations, because service standards (benchmarks) are more difficult to define than manufacturing standards.

 Thông tin dữ liệu nguồn

 Thư viện  Ký hiệu xếp giá  Dữ liệu nguồn
Đại học quốc gia Hà Nội
https://repository.vnu.edu.vn/handle/VNU_123/29257