Quantitative Models for Performance Evaluation and Benchmarking / Zhu, Joe
Tác giả : Zhu, Joe
Nhà xuất bản : Springer
Năm xuất bản : 2009
Mô tả vật lý : 336 tr.
Chủ đề : 1. Business and Economics. 2. Book.
Thông tin chi tiết
Tóm tắt : | Managers are often under great pressure to improve the performance of their organizations. To improve performance, one needs to constantly evaluate operations or processes related to producing products, providing services, and marketing and selling products. Performance evaluation and benchmarking are a widely used method to identify and adopt best practices as a means to improve performance and increase productivity, and are particularly valuable when no objective or engineered standard is available to define efficient and effective performance. For this reason, benchmarking is often used in managing service operations, because service standards (benchmarks) are more difficult to define than manufacturing standards. |
Thông tin dữ liệu nguồn
Thư viện | Ký hiệu xếp giá | Dữ liệu nguồn |
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Đại học quốc gia Hà Nội |
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https://repository.vnu.edu.vn/handle/VNU_123/29257 |