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Performance of health providers in primary health care services in Jordan / Khoury, S.A.;Mawajdeh, S.

Tác giả : Khoury, S.A.;Mawajdeh, S.

Năm xuất bản : 2004

Chủ đề : 1. Analysis of Variance. 2. Appointments and Schedules. 3. Community Health Centers. 4. Efficiency, Organizational. 5. Health Services Needs and Demand. 6. Health Services Research. 7. Inservice Training. 8. Nurse-Patient Relations.

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372-381 The study analysed time utilization by a sample of 111 physicians, nurses and midwives in 62 primary health care facilities in Jordan. The providers' activity over each shift was coded at 3-minute intervals using an activity sampling technique and patient-provider contact times were recorded. Overall, health providers spent the nearly half their time [48.7%] as down time' [waiting, breaks and non-work related activities], with 29.1% as clinical activities and 22.1% as non-clinical work-related activities. Physicians had higher clinical and down times than nurses and midwives; waiting for patients accounted for half the down time. The mean physician-patient contact time was 3.08 minutes. An appointment system is recommended to reduce down times for health providers and increase consultation times
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https://iris.who.int/handle/10665/119423