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Hotel/motel operations : : an overview / Suzanne Stewart Weissinger

Tác giả : Suzanne Stewart Weissinger

Nhà xuất bản : Delmar/Thomson Learning

Năm xuất bản : 2000

Nơi xuất bản : Africa

Mô tả vật lý : x, 193 p. : ill., photos ; 24 cm

ISBN : 0766812146

Số phân loại : 647.94068

Chủ đề : 1. Hotel management. 2. Motel management. 3. Quản lý khách sạn.

Thông tin chi tiết

Tóm tắt :

Hotel-Motel Operations-An Overview helps readers in the travel and tourism industries understand the organizational and operational aspects of lodgings. It covers each department of a property and its organization and responsibilities, the methods of marketing a property, and legal requirements faced by properties. Emphasis has been placed on amenities, providing service to business travelers, and security issues. The book covers both small and large property operations so the skills and knowledge gained through reading can be applied anywhere. The final chapter gives up-to-date references used in the industry and by individual travelers, and listed are Web sites that feature hotel choices and e-mail addresses for major chains

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